Do You Have That Quality That Sets Superstars Apart From Everyone Else?

If not, you can begin cultivating it today

Jim Farina
7 min readAug 9, 2023
Photo by Marc Zimmer on Unsplash

A few years ago, we hired a landscaper named Chad to improve a backyard pond and waterfall feature. I created the original koi pond when we bought our house. It would be a big upgrade and require some big bucks to accomplish.

I scheduled to meet with Chad to discuss the final design and logistics — as it requires bringing boulders and relocating some established bushes and plants. The day before that meeting, we received his upsetting email message.

The message was brief — in essence, he said that the company he owned was closing its doors permanently, and they would not be able to do the project for us.

Chad assured me that he was refunding our three thousand dollar deposit. This amount reflects half the total cost of the project. The other half was to be paid on completion of the job.

It’s interesting how differently my wife and I react to certain situations. My first concern was for Chad and his business. I wondered what could have prompted him to shut down his operation abruptly.

I responded sympathetically to his message and wished him luck on whatever his next “thing” would be.

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