Radical Social Strategies to Get What You Want From Others
Leave others feeling good about themselves at the same time with human hacking
Writer, lecturer, and self-improvement genius Dale Carnegie said, “If you want to gather honey, don’t kick over the beehive.
Few things irk me more than people who bully and are rude to service industry professionals. Customer service workers are a special breed; whether they’re help desk, hospitality, or support staff members in any industry, they deserve basic human respect.
Yelling at the customer care employee because you are frustrated with your service will often leave you worse off. Kindness and common courtesy can get you much further.
I will try to convert the surly service agent to a smiling ally. It doesn’t always work, but I enjoy the challenge. If I succeed, we will both be in a better place.
There’s a story about a guy and his wife checking in at London’s Heathrow Airport with their family. While the man is busy rummaging through his bag for passports, his wife admires a scarf the counter attendant is wearing.
The woman compliments the desk attendant. She responds with a smile and says thank you so much. The man with all the passports now in hand steps up to the desk and asks…
